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HP Recommended
OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 ICTO Base Units

Hello All,

Looking for some recommendations.

 

I have a brand new HP OMEN 16 laptop (Windows 11) early December. 

Experiencing random BSOD crashes when using applications/idle starting about a month ago.

 

NOTE: All Windows Updates, BIOS, drivers confirmed updated to latest versions.
NOTE: All HP and Windows Diagnostics show normal for both HW/SW.
NOTE: Cleaned up Windows Environment:
- Dism /Online /Cleanup-Image /RestoreHealth
- sfc /scannow

 

I captured a bunch of information from Event Logging / Crash DMP ;; not sure its all related or not...but cannot find anything obvious that is missing.

 

Crash Summary:
1) BSOD: CRITICAL_PROCESS_DIED (sporadic) - No Crash Minidump Logged
- The previous system shutdown at 11:20:30 AM on ‎1/‎19/‎2024 was unexpected.

- Dump file creation failed due to error during dump creation.

2) BSOD: WHEA_UNCORRECTABLE_ERROR (124) - One Crash Minidump logged:
===================================================================
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: ffffb8071aee9028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000


STACK_TEXT:
fffff806`1841dc48 fffff806`120fed2b : 00000000`00000124 00000000`00000004 ffffb807`1aee9028 00000000`00000000 : nt!KeBugCheckEx
fffff806`1841dc50 fffff806`108b10c0 : ffffb807`1aee9028 fffff806`1841dd59 ffffb807`1aee9028 ffffb807`1a8eac00 : nt!HalBugCheckSystem+0xeb
fffff806`1841dc90 fffff806`1220e346 : ffffb807`1aee9028 fffff806`1841dd59 ffffb807`1aee9028 ffffb807`1a8eaba0 : PSHED!PshedBugCheckSystem+0x10
fffff806`1841dcc0 fffff806`1220e735 : 00000000`00000000 00000000`00000000 ffffb807`1aee9028 ffffb807`1aee2214 : nt!WheaRecoveryBugCheck+0x56
fffff806`1841dcf0 fffff806`1678ecb5 : ffffb807`1aee2214 ffffb807`1aee2214 00000000`00000000 00000000`00000500 : nt!WheaReportHwError+0x3d5
fffff806`1841ddc0 fffff806`16789251 : 00000000`00000130 ffffb807`1a8ea390 00000000`00000000 ffffb807`1a8e8490 : pci!PciRpRcecHandleAerInterrupt+0x2e9
fffff806`1841de20 fffff806`167899c6 : ffffa801`635cdc00 fffff806`1841ded0 ffffa801`635cdd30 ffffa801`635cde00 : pci!ExpressRootPortAerInterruptRoutine+0xa1
fffff806`1841de90 fffff806`16789a89 : ffffa801`635cdc80 fffff806`12088d8d 00000000`00000000 fffff806`1840ea00 : pci!ExpressRootPortInterruptRoutine+0x46
fffff806`1841def0 fffff806`11f3fa01 : ffffb807`148ff040 ffffb807`35222080 00000000`00000e10 fffff806`1840ea70 : pci!ExpressRootPortMessageRoutine+0x9
fffff806`1841df20 fffff806`11f24bfd : fffff806`1294d700 fffff806`11eb8bcc fffff806`1003b180 ffffa801`635cdc80 : nt!KiInterruptMessageDispatch+0x11
fffff806`1841df50 fffff806`12018a3f : fffff806`1840ea70 ffffa801`635cdc80 fffff806`1294d700 fffff806`12018cba : nt!KiCallInterruptServiceRoutine+0x16d
fffff806`1841df90 fffff806`12018d07 : 00000106`c2205073 ffffb807`00000001 00000106`c11644c1 00000000`00000000 : nt!KiInterruptSubDispatch+0x11f
fffff806`1840e9f0 fffff806`1201b9ea : 00000000`00000000 fffff806`0dd3e390 00000000`00000000 fffff806`1294d700 : nt!KiInterruptDispatch+0x37
fffff806`1840eb80 00000000`00000000 : fffff806`1840f000 fffff806`18408000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_4_GenuineIntel_PCIEXPRESS_UNSUPPORTED_REQUEST_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {b18ac8da-121f-91e6-9956-cf4674a1bbda}

Followup: MachineOwner
---------
===================================================================

3) After Each Reboot going back to 12/7/23 (recieved PC on 12/6/23)
===================================================================
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 1/22/2024 10:01:52 AM
Event ID: 17
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: LAPTOP-77E487L6
Description:
A corrected hardware error has occurred.

Component: PCI Express Legacy Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x1:0x0:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_10DE&DEV_28E0&SUBSYS_8BAB103C&REV_A1
Secondary Device Name:

A corrected hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x1:0x0:0x1
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_10DE&DEV_22BE&SUBSYS_8BAB103C&REV_A1
Secondary Device Name:
===================================================================

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