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‎10-24-2021 07:17 PM - last edited on ‎10-25-2021 10:49 AM by Moderator

HP Recommended
Product: HP Spectra x360

I decided to update my computer from windows 10 to windows 11 today around 4pm today & it was stuck on the black screen shown below for 4 hours when I finally decided to turn the computer off hoping it would fix the issue. When I turned it back on it went it is stuck on the blue screen below & I don’t know what to select. PLEASE help me I have homework that due tonight

E27705B2-1082-41B8-BC85-FF20323E2D98.jpeg

 

80E9A4E1-67A1-42B7-B0A5-25C7E3E17817.jpeg

 

9280968D-2946-4018-A037-14519846D6BA.jpeg

 

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5 REPLIES 5

‎10-24-2021 07:31 PM - edited ‎10-24-2021 07:32 PM

HP Recommended

@Awilli11_ , welcome to the Community.

 

I suggest trying the "System Restore" option to see if that helps.  You want to remove the remnants of Win 11 from you drive.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎10-24-2021 07:37 PM

HP Recommended

I just tried:( this pops up

AFB78B2A-3E3F-4E7A-B515-0F26B705DA2C.jpeg

 

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‎10-24-2021 07:48 PM - edited ‎10-24-2021 07:49 PM

HP Recommended

Thank you for the additional information, @Awilli11_ !

 

This means that Win 10 has been completely deleted.  You will have to make a USB drive to reinstall it.  You can use this page: https://support.microsoft.com/en-us/windows/create-installation-media-for-windows-99a58364-8c02-206f...

 

If you don't have a backup of your personal data it will be lost and not retrievable.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-03-2021 03:12 PM

HP Recommended

I think "the computer ate my homework" is a good and truthful excuse!

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If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
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‎11-03-2021 04:03 PM - last edited on ‎11-03-2021 04:29 PM by Moderator

HP Recommended
@old_geekster wrote:

 

This means that Win 10 has been completely deleted.  You will have to make a USB drive to reinstall it. 

No it does not mean that!

You don't have access to the folder Windows.old! That's it.

 

I would run the command prompt and type: bcdedit

Then you can check the bootentries.

What you see is that the system has access to the Windows Recovery partition.

 

Your data are not lost!

 

With the right commands you have full access to your personal files.

If you have important files on your system don't run a new setup!

 

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