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ARTFULLOFHEART
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Windows 8.1 laptop HP 2000 Notebook PC Turns on, HP logo, turning white circle , goes grey

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HP 2000 NOTEBOOK PC No. C2N29UA#ABL
Microsoft Windows 8.1 (64-bit)

HELP!

Turned on Laptop, Went to blue screen with HP Logo and small turning white dotted circle.

Then went grey. This has all my  husband's songs he wrote in the last 5 years, all his and my artwork ...about 1000 images,

and ALL MY PHOTOS FROM THE BASEMENT FLOOD THAT i HAVE TO SEND IN SOON FOR Proof of Loss! About 800 images!

Windows 8.1

HP 2000 Notebook PC             Product No. C2N29UA#ABL          Serial No. [Personal Information Removed]

Born 03/31/2013                     System Board ID 188B                   Product Configuration ID 088B1100003059

System Board CT No. PCUZLOOWD4D4OP                                     BIOS Version F.10

Processor Type AMD  E2-1800 APU with Radeon (tm)    HD Graphics

Processor Speed 17000MHz  Memory 4 GB

Primary Battery SN 11463 01/29/2013

WLAN FCC PDD-AR5B125

Did: turn off, remove cords, take out battery.....hard reset,

System Diagnostics ...Start up test- all Passed....System Tune-Up (3hr) all Passed

Hard Disk Test Quick (5min)- all Passed

Tried- Control Alt Delete....Windows logo + B.....Turn On & tap F8, F9, F10...Turn on & tap Escape, Turn on and tap Delete.

Lots of other things to many to mention.

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WAWood
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@ARTFULLOFHEART 

I understand what you're saying -- but what I fail to understand is why, when you have so much critical stuff on this PC, you apparently never bothered in all this time, to spend $10 on a USB stick so you could save off the important file so you would not lose them when something like this happened.

 

You need to focus on data recovery for now -- as anything else you do risks trashing these files!

 

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm

 

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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