Windows 8.1 not starting on HP Pavilion

[Wolfdude120]

Notebook Model: HP Pavilion 17 Notebook PC

Product Number: G6R30UA#ABA

About an hour ago, I restarted my notebook. When it was booting back up, it got to the screen with the HP logo with a small spinning circle underneath it, and then it just cut to a black screen. I waited a few minutes, and then manually turned the notebook off. After I turned it back on, the same thing happened. So, I turned it off and on again, I was brought to the Automatic Repair screen, and then two options appeared: Restart my computer, or Advanced Options. I tried restarting my computer from the menu, but the same error happened. So, I manually restarted my notebook again, and instead, I went into Advanced Options, where I could Restart, Refresh, connect to a USB or a disk, or return to a backup point. I tried Refreshing it, but it didn't work. 

After reading about other people having similar issues on here, I decided to open up the Start-Up menu and enter the Diagnostics section. As of writing this, I've performed Quick Tests on both my Memory and my Hard Drive, but no errors appeared. Currently, I'm just about to perform a System Extensive Test, to see if any errors appear.

If nothing comes up from the System Extensive Test, is there anything else I should do? Should I try doing Extensive Tests for my Memory and Hard Drive? Is there anything outside of the Start-Up Menu that I could try?

Also, just for reference, up until I rebooted, my computer was acting up a bit. On video streaming sites (YouTube and Twitch), the video would sometimes speed up while the audio stayed normal. 

Thank you to anyone who takes the time to offer advice or help.

[IT_WinSec · Accepted solution]

Hi @Wolfdude120

Thank you for posting in the HP Support forum.

Try using System Restore to restore back your PC to a previous state where it was working fine. Have you changed anything recently (before the problem started) such as new installations/updates ?

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545

>> http://support.hp.com/us-en/document/c03327545#AbT5

Hope this helps. Let me know how it goes.

[FraBer]

Mine does something similar but won't even stay powered up.

Any ideas? I've tried a hard reset and that hasn't done anything.