Windows Does Not Load

[JParty86]

When turning on my laptop I am all of a sudden met with a blue screen saying "Recovery It looks like Windows didn't load correctly". I have tried every troubleshooting option provided by the laptop including a factory reset and am met with this error every time. I took the laptop to a Geek Squad and they said this usually means a hard drive corruption/failure. I did not ask Geek Squad to fix it as it would have cost $85 just to ship and diagnose it and I have already purchased a protection plan thru HP. 

The laptop is just over a year old but I purchased the "HP 3-year Pickup and Return with Accidental Damage Protection for Consumer Notebooks". I have been trying to find a way to contact HP directly to get this issue resolved but have been unsuccessful so far. 

[sandytechy20]

@JParty86

Welcome to the HP support community.

I understand that your notebook hard drive is corrupt, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers