Windows HELLO is not working

[Tanvir_Azahar]

Windows HELLO could not turn on the camera! How i can make it work properly...?

[praveen196]

@Tanvir_Azahar Welcome to HP Community!

I understand that Windows Hello is not working.

Do not worry. I will try to fix the issue. 

I've found the cause and resolution for your concern, please go through the below information:

Cause:

The following Group Policy setting does not currently allow log-on or sign-on through facial recognition:

Computer Configuration / Local Policies / Security Options

Interactive logon: Do not display last user name: Enable

By default, this Group Policy setting is disabled.

Resolution

To resolve this issue, change this setting to Disabled, or wait for the anniversary update of Windows 10.

Here's an article from Microsoft with the details you need: Click here

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!