Windows Stop Code on Envy laptop

[charly3122]

Windows Stop Code need help or instructions how to fix

[Kuroi_Kenshi]

Hi @charly3122,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Note the Stop Code

• Identify the Stop Code: When the Blue Screen appears, note down the error message and code. Common stop codes include DRIVER_IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, etc.

2. Restart Your Laptop

• Restart Device: Simply restart your HP ENVY laptop to see if the issue resolves itself. Sometimes, a restart can clear temporary issues.

3. Boot into Safe Mode

• Press Shift while clicking on Restart to access the Windows Recovery Environment (WinRE).
• Go to Troubleshoot > Advanced options > Startup Settings and click Restart.
• On the Startup Settings screen, press F4 to enter Safe Mode.

4. Update Drivers

• Open Device Manager by pressing Win + X and selecting Device Manager.
• Locate any device with a yellow exclamation mark, right-click, and update the driver.
• Visit the HP Support Website to download and install the latest drivers for your HP ENVY laptop.

5. Roll Back Recent Updates

• Go to Start > Settings > Update & Security > Windows Update > View update history.
• Click on Uninstall updates and remove any recently installed updates that might be causing the issue.

6. Run System File Checker

• Open Command Prompt as Administrator by typing cmd in the search bar, right-clicking Command Prompt, and selecting Run as administrator.
• Enter the command sfc /scannow and press Enter. Allow the System File Checker to scan and repair any corrupted files.

7. Check for Malware

• Use Windows Defender or another reputable antivirus program to perform a full system scan and remove any detected malware.

8. Perform a Disk Check

• Open Command Prompt as Administrator.
• Enter the command chkdsk /f /r and press Enter. Follow the prompts to schedule the check on the next restart.

9. Update Windows

• Go to Start > Settings > Update & Security > Windows Update, and check for updates. Ensure your system is updated to the latest version.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,