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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Windows boot manager

Create an account on the HP Community to personalize your profile and ask a question
11-22-2017 12:07 PM
Hi,
Kindly check if this will do the trick. Shut your computer down
Try booting up your computer then immediately tap away esc button then select Troubleshoot then follow the steps if you can.
Trouble Shoot -> Advanced Options -> Command Prompt -Enter the commands below then press enter. Example: Type Bootrec /scanos then press enter
bootrec /scanos
bootrec /rebuildbcd
bootrec /fixmbr
bootrec /fixboot
chkdsk c: /f /r /x
After running the commands your computer should restart and will automatically install windows update. Sometimes it will take for a while to update. Just extend your patience and wait until your computer restarted successfully. DONT LEAVE YOUR COMPUTER UNATTENDED
Regards,
ichi
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11-23-2017 11:23 AM
Only startup menu is opening, tried 3 to four times. But booting,
Information
F1---system info
F2---system diagnostic
F9--- boot device options
F10-- Bios recovery
F11---system recovery
Tried bios recovery, but no luck
And also tried f11 it redirect to error screen.
Regards,
Poobalan
11-27-2017 10:52 AM
Hi,
Sorry for the late reply. Please try accessing F2 Diagnostics and run a test
Select English
Select Component test > Hard drive check > Extensive test >Run once
Extensive test will run for 5-6 hours or longer.. Please update us with your concern
Regards,
ichi
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!