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‎08-05-2020 08:00 AM

HP Recommended
Product: HP Gaming Pavillion 15
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have an Hp gaming pavilion system with intel optane memory 16GB, 1TB HDD, 4gig GTX 1050 and 8 gig ram. My pc all of a sudden froze and I tried a hard restart by holding down the power button and it led to a blue screen with error code 0xc000021a so I used recovery option and using CMD I tried to disable some things during startup hoping this would help solve the problem but it left me in a "please wait" screen during startup and it stuck there forever. I need help to recover my windows from this state.

1 REPLY 1

‎08-08-2020 07:42 AM

HP Recommended

@JerryMagnificnt


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try a System Restore to an earlier time before this issue started

 

Link: https://support.hp.com/in-en/document/c03327545

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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