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‎05-03-2016 07:00 PM - edited ‎05-03-2016 07:01 PM

HP Recommended
Product: Flyer Red 15.6" 15-f272wm
Operating System: Microsoft Windows 10 (64-bit)

I just got my new laptop and when I turned it on,  a window appeared and says Windows could not complete the installation. Install windows on this computer, restart the installation. I restarted many times and it's all the same result. Nothing happened. Please help!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2016 03:46 AM

HP Recommended

Hi,

 

If the notebook is unable to complete the initial set-up and as it is brand new, my best advice would be to return it to the retailer you purchased it from and get it replaced.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎05-04-2016 03:46 AM

HP Recommended

Hi,

 

If the notebook is unable to complete the initial set-up and as it is brand new, my best advice would be to return it to the retailer you purchased it from and get it replaced.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎05-04-2016 06:43 PM

HP Recommended

Thank you David! I was thinking of the same thing! I appreciate your advice!

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‎05-05-2016 02:43 AM

HP Recommended

Hi,

 

You're more than welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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