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‎07-19-2020 06:22 AM

HP Recommended
Product: Folio13

My computer do not get past the Black screen with the Windows logo. It is Just loading forever. It Will not Go to the login Page. 

 

Help

Tags (1)
1 REPLY 1

‎07-21-2020 02:57 PM

HP Recommended

@LJ8300,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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