-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Windows encountered a problem communicating with a device co...

Create an account on the HP Community to personalize your profile and ask a question
11-11-2016 05:54 AM
I downloaded Easy recovery essentials and it hangs when trying to rebuild the MBR.
Ive been reading a lot online about a virus rewriting part of the MBR or changing the BIOS drive from SATA to something else (something along these lines sorry I'm not a technical expert). The virus theory makes sense as my anti virus did pop up that it blocked an attack the night before this happened.
I've tried a lot to get to the bottom of this and the simplest solution that appears to work for a lot of people appears to be changing the SATA setting around but it looks like that isn't possible on this model?
I'm open to any advice received.
Solved! Go to Solution.
Accepted Solutions
11-13-2016 02:52 PM
Thank you for your suggestions.
Before I got round to trying it I attempted a different solution which worked perfectly.
As suspected something had gone wrong with the Windows bootloader so I completely removed it and rebuilt through command prompt. Everything is running just as it used to.
I am putting this message here in case anyone should recognise similar symptoms and it might give them an idea of how to fix theirs.
11-11-2016 03:07 PM
Hi @Chrisc84,
Welcome to HP Forums, great place to find answers and tips.
I understand that the computer is not booting and kudos to you for trying the Recovery essentials. I will be happy to help.
Recommend you to run diagnostics by tapping F2 on startup. Refer http://hp.care/2cVsiaU
If the hard drive and memory test pass, restart the PC and keep tapping F11 on startup. It should take to the HP Recovery manager.
You can try to repair the computer using it, refer http://hp.care/2bNw5Hd
If the test fails, you will need to replace the appropriate component.
Let me know if this helped.
Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.
Chimney_83
I am an HP Employee
11-13-2016 02:52 PM
Thank you for your suggestions.
Before I got round to trying it I attempted a different solution which worked perfectly.
As suspected something had gone wrong with the Windows bootloader so I completely removed it and rebuilt through command prompt. Everything is running just as it used to.
I am putting this message here in case anyone should recognise similar symptoms and it might give them an idea of how to fix theirs.
11-14-2016 10:42 AM
Hi @Chrisc84,
Thanks for the reply. Glad that your PC is booting fine now.
Please do reply if you need any help.
Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.
Chimney_83
I am an HP Employee