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RonMcLaren
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Windows login cannot use camera on Spectre laptop

HP Recommended
Spectre X360
Microsoft Windows 10 (64-bit)

There is an "accepted solution" to the problem that Windows hello cannot find a compatible camera. but I cannot accept it.

One idea involves using the camera shutter key. But my Spectre does not have a camera shutter key!

Another idea involves re-installing the HP IR camera software, bit it is not listed among the downloads on the HP site.

Another approach is to remove the face recognition sign-in option. But the face recognition option is so dead that it is not listening: the "remove" button is greyed out. It just sits there and complains that it cannot find a camera.

I am a little concerned that this should suddenly stop working after about a year, and that neither HP nor Microsoft seem to have the slighted idea whose software update caused the problem.  We end up asking other users what the solution is. 

Ron
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banhien
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@RonMcLaren 

 

What is your Spectre x360 ? Does it have IR/3D camera ? Not all HP Spectre machines do have IR/3D camera. W/o IR/3D camera Windows Hello Facial Recognition won't work.

 

Regards.

BH
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RonMcLaren
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Dear Banhein, Thanks for replying.

The Laptop is HP Spectre x360 - 15-df1014na

As I mentioned in my post, the camera stopped working after about a year.  I had not changed the  camera or anything else, so this remains unexplained and unresolved. I cannot even persuade Windows Hello to forget about the camera and go straight for the pin. Instead it has to complain that "something has gone wrong" before asking for the pin.

(It reminds me of the first error message I saw on a mainframe back in 1967 - 0219A. It meant "something has gone wrong". Progress!)

Regards, Ron

 

Ron
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banhien
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@RonMcLaren 

 

Its specs

 

       https://support.hp.com/au-en/document/c06519133

 

It does have  HP Wide Vision FHD IR Camera with integrated dual array digital microphone that means it supports Hello Facial Recognition to login. Please use the following Guide

 

                https://support.hp.com/au-en/document/c05873680

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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RonMcLaren
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Thanks for replying again, Banhien. I did know that an IR camera is part of the configuration - it has always been clearly  visible in Device Manager. 

I believe that one of the beefs I mentioned was that when I looked at the HP Spectre downloads page I did not see anything whose name suggested it  was a driver for the IR camera. Therefore, seeing that I had no apparent escape route, I did not uninstall and delete the  existing driver software. I would need to see it and download it before deleting the old one.

Maybe it has an obscure name?

I've been using Windows PCs since beore Windows was invented. Do you think I qualify for a Purple heart or equivalent?

🙂

Ron

 

Ron
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