Windows problem, screen, charging problem and it didn't turn on

[Kukac285]

Hi, I had some problem, in a few days while I gaming my laptop suddenly sad "zárolás" (it is a Hungarian word) it mean maybe locking and than black screen, I puss the power button it said "windows windoatása" which mean continue window, and I continue the game where I finished.

I had an other problem, last day I whacking movie and in the middle of the movie the screen had black screen but the audio still went on, I pushed the display down slowly and it has crazy noise, the screen is seems like recovered 2 minute later black screen and the laptop isn't turn on. I try to charge it but it couldn't and that's it.

[KrazyToad]

@Kukac285

Welcome to HP Community

I have gone through your Post and would like to help

Please perform a Power Drain. Link: https://support.hp.com/in-en/document/c01684768

Try getting to BIOS. If the Notebook still doesn't Power ON, please contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Kukac285]

Hi 

Yesterday I remove the battery and I put it back 2 hours later and the laptop is work fine.

Thank you the help.

Have a nice day.

(Sorry for my bad English)

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you

[Kukac285]

hy i had a screen issue, blinking