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‎06-16-2016 03:43 PM

HP Recommended
Product: 15-ac137ne
Operating System: Microsoft Windows 10 (64-bit)

Hi on my Hp notebook, I rebooted it and logged on. Initially, it was stuck on "Preparing Windows" for about 15 Minutes but after that it's been stuck on "Just a moment" for a very long time now. Can you please tell me what I to do in order to fix this and start using my laptop normally again? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-17-2016 08:11 PM - edited ‎06-17-2016 08:19 PM

HP Recommended

 

Try doing a System Restore-choosing a date before the problem started.. Works in Windows 8 & 10:

 http://support.hp.com/us-en/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903485/document/c0...

 

If no joy_next try a Reset to repair your Windows installation:

http://support.hp.com/us-en/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903485/document/c0...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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5 REPLIES 5

‎06-16-2016 08:51 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This should bring up a menu. Tap F2 for System Diagnostics.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-17-2016 06:28 AM

HP Recommended
Firstly I just connected to WiFi and got through the login screen, afterwards it told me "Oops, Couldnt perform that action right now" and so I logged in. I got a message telling me that I'm a temporary user (even though I have logged in) and I can't find any of my files or old settings. Then I switched it off and performed a system extensive test and everything was passed but I'm still getting the same problem. It only recognises me as a temporary user and I just can't seem to find my files and old settings.
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‎06-17-2016 06:51 AM

HP Recommended
By the way, before It shows me the "Oops, please try again" message, it shows me "Preparing Windows". Any idea what's wrong ?
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‎06-17-2016 08:11 PM - edited ‎06-17-2016 08:19 PM

HP Recommended

 

Try doing a System Restore-choosing a date before the problem started.. Works in Windows 8 & 10:

 http://support.hp.com/us-en/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903485/document/c0...

 

If no joy_next try a Reset to repair your Windows installation:

http://support.hp.com/us-en/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903485/document/c0...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-18-2016 03:41 AM

HP Recommended
I Already reset it last night and everything's going fine for now 🙂
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