Windows update stuck

[LWOTTON93]

Good morning,

I am trying to sell my partners laptop so I put it through factory reset but my partner closed the notebook when it was running updates.

When you switch on the laptop it now rotates between the HP Logo, Welcome screen, Windows update screen (64%) and off. I have left it but its stuck between these screens. I have run tests with all being passed. 

What would the next steps be or should i just sell as spares and repairs?

Kind Regards,

Lewis

[iomare]

Hi Lewis,

 You do not give the exact model of the notebook. If you had Windows 10 installed on the PC, you can probably still perform a new system recovery at boot. Look in the page in the link below under the heading "Performing recovery when Windows does not start correctly"

https://support.hp.com/si-en/document/c04758961

You can also create a bootable USB drive on a different PC with Windows 10 on it {you do not need product key) and perform a clean install of Windows 10.

"

Download media creation tool from Microsoft on different PC, run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. At install Windows choose custom install and delete all partitions (or you can leave the recovery partition even though there are many other recovery options) You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to the internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Hope it helps,

David