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JimSclap
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Won't boot since spring 2019 windows 10 update

Microsoft Windows 10 (64-bit)

Two things...  1) It won't boot since windows spring update failed...   yes, battey died during update process.

 

2) how do I remove the hard drive?

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Won't boot since spring 2019 windows 10 update

@JimSclap 

Without providing the specific model number, how do you expect anyone to provide instructions?

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JimSclap
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Won't boot since spring 2019 windows 10 update

 

Good point!

 

Model 15-f387wm

 

Thanks.  Don't stress or rush over this.  I would like to see what's wrong with it, because that's the way I am.  I should have just formatted.  The data is still on the drive and I was able to recover what I needed from the hp Recovery Manager File Backup.  It's now a matter of a learning process, and it's still a very nice piece of hardware and I'd like to get it back in use.

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JimSclap
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Won't boot since spring 2019 windows 10 update

No one has anything to say?

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Won't boot since spring 2019 windows 10 update

@JimSclap 

Sorry there were no further replies -- but you would have to purchase HP Recovery Media to restore your PC to working order using a new drive ...

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

-----------------------------

 

Also, here's some information I found about removing the hard drive:  https://www.myfixguide.com/manual/hp-pavilion-15-disassembly/

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***Please mark Accept As Solution if my post solved your problem***

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