Won't power down fully or power up normally

[jsMN]

When I select Shut down , the screen turns black, but it appears the unit doesn't power down

 fully because when I turn it on a few hours later, the battery has drained notably. I've tried the

hard shut down (select power icon, press and hold shift key, then select Shut down ) with no

success. Also powering up doesn't work normally by pressing the power button (and I know the

battery is amply charged). The only way I've been able to power up successfully is by holding

the power button and F6/mute key for at least 10 seconds, then pressing the power button

again.

Note: This is exactly the same problem report by Honor Student on 12-30-2017 .  I followed the suggested fix with the exception of Bios update which failed.  Working on that one.  Just wondering if anyone had addtional suggestions.  I see either she/he gave up or the fixed work but  post was never closed out.  Thanks.

[Riddle_Decipher]

@jsMN

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the device isn't shutting down completely nor is it turning on normally,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Are you referring to this post? (Click here to view)

While you respond to that, here's what you need to do:

(Considering you have reinstall the drivers, updated the BIOS & disabled USB charging under BIOS, if you've already followed the post you've mentioned)

View this video on YouTube.

   NOTE:

You should not attempt to remove a sealed battery as doing so can void your warranty.

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. For most laptops, press and hold the Power button for 15 seconds to reset.

   • If your laptop model is listed below, use the instructions specific to your computer.

6. Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.

7. Press the Power button to turn on the computer.

8. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

9. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

10. Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

If the issue persists, I recommend you check with an alternate power cord/adapter and wall outlet.

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[jsMN]

Sorry I have not having responded earlier but additional problems have cropped up.  Yes, that was the post I was referring to.  I have tried most of the suggested solutions without luck plus ones given on other web sites.  The exception is upgrading the BIOS.  All attempts at that have failed.  My Windows 10 is up-to-date along with HP components.  I use HP Support Assistant.  The additional problems mentioned above are that my system started acting erratic,  trouble logging on.  Its seems that my account is corrupted.  After several Window 10 resets problem only got worse and finally the system would not boot.  I have tried a system restore both from hard disc and one I created on a usb drive with no luck.  I have ordered and waiting on a restore usb drive from HP and plan on working the restore problem first then upgrading the BIOS from F.24 to F.29 and finally back to the original problem.  Thanks for the help, I'll be back.

[MKazi]

@jsMN

Hi,

as @Riddle_Decipher is out of the office today, I'm replying to you. 

You've been fabulous to work with considering your superb technical skills, remarkable patience and great attitude. Kudos to you for that.

I understand that you have ordered for the USB recovery media for your laptop and are waiting for it to arrive. Sure, please keep us posted once you have the recovery media. 

And also, if possible you may attempt the BIOS update. It can be downloaded and installed via this link. The charger must be connected during the BIOS update.

Take care and have a great weekend ahead. All the best! 🙂

[jsMN]

Things have continued to go down hill.  The computer no longer boots.  Its like a spoiled child, the more you do correct it,  the worse it acts.  I have contacted Support after the HP provided recovery media failed to work.  Thanks for your help.  It feels to me like it might be a hardware problem.  Thanks again.

[Riddle_Decipher · Accepted solution]

@jsMN

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

You are right, the device is acting like a spoiled brat and needs to be sent out to the manners school (HP Service Center),

They should be able to fix these issues and get the brat, back to being humble again. 😉

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!