11-10-2019 02:51 PM
I got my laptop back from letting my mother borrow it last month, so I'm not sure if there's been any software changes.
When I got it back I powered it up and it worked fine for about 10 minutes, and then it suddenly shut off and wouldn't turn back on. I bought a new battery and now the screen will turn on for anywhere from 5-45 seconds before the battery dies, and it refuses to charge for more than a few moments.
I'm able to power it up with no problems without the battery in, and have tried to uninstall/reinstall the acpi compliant control method battery, but as soon as I put the battery back in it shuts off.
11-13-2019 01:39 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
Next, BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer. If the issue persists, follow the next steps.
Run hardware diagnostics test on battery and Charger:
Use the following steps to open the Component Tests menu.
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the main menu, click Component Tests.
- The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
- To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.
AC Adapter Test:
The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.
Follow these steps to perform the AC Adapter Test.
- In the Component Tests menu, click Power, and then click an AC Adapter Test.
- Click Run once.
- The AC Adapter Test begins.
- When the test is complete, the results are displayed on the screen.
Follow these steps to perform the Battery Test:
- In the Component Tests menu, click Power, and then click Battery.
- Click Run once. The Battery Test begins.
- When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
11-20-2019 02:32 PM
I was able to perform the first two steps, which didn't resolve the issue.
The second two I was unable to perform, since the instant any battery is inserted, I've tried three, the computer immediately shuts down.
11-21-2019 01:57 PM
It looks like a hardware issue, I recommend you contact HP phone support to check the available service options for the computer.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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