Won't turn off after bios update

[SopoPupu]

Hello, Today I have received the firmware update, so after I finished some things on my laptop - it doesn't want to turn off - it just reboots at all. The firmware version is BIOS : F.41-09/05/2022. Thank you all for advice

[ub6424]

Hello @SopoPupu 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date F.41-09/05/2022

(2) Please report your results

[SopoPupu]

Hello.

OS Name: Microsoft Windows 11 Pro

Version: 10.0.22000 Build 22000

System Model: HP Pavilion Gaming Laptop 17-cd1xx

System SKU: 2X8D6EA#UUW

Processor: Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz 2.50 GHz

Bios Version/Date: Insyde F.41, 05/09/2022

[ub6424 · Accepted solution]

Hello @SopoPupu 

(1) Disable Windows Shutdown Sleep and Hibernate

How to disable Sleep Mode or Hibernation

(2) Restart Windows and log in. Wait a few minutes.

(3) Shutdown Windows

(4) Disconnect charger

(5) Press and hold <power> button for 30 seconds

(6) Connect charger

(7) Test your notebook

(8) Please report your results

[SopoPupu]

Hello! Thanks for your kind and prompt support.

These actions have fixed the issue.

Thanks, 

SopoPupu

[ub6424]

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@SopoPupu wrote:

Hello! Thanks for your kind and prompt support.

These actions have fixed the issue.

Thanks, 

SopoPupu

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You're welcome !

Good luck