Your account has been disabled. Please see your system administrator."

[rockadams]

 

Hey guys,

I bought a HP laptop a couple of months ago and sent it back to HP via the damages department in store because the keyboard was damaged.

I had performed the master reset when I'd sent it off, restoring factory settings etc. When I try to turn it on now that I've got it back, I get a "Your account has been disabled. Please see your system administrator." message on the screen and can't log in or go past that point.

I've never connected the computer to a college/work network - how do I sort this issue?

[Raj1788]

@rockadams

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using a local account or a Microsoft account?

If your administrator account is disabled, you might be able to fix it by going to Safe Mode. Safe Mode is a special section of Windows that runs with default settings, and even if your administrator account is disabled, you should be able to access Safe Mode. To enter Safe Mode, you need to do the following:

1. On the login screen, click the Power button. Press and hold the Shift key and choose Restart from the menu. If you can’t get to the login screen, restart your PC a few times during the boot sequence until you start the Automatic Repair process.
2. Now select Troubleshoot > Advanced options > Startup Settings. Now click the Restart button.
3. Once your computer restarts, you’ll be presented with a list of options. Press the appropriate key to select the desired version of Safe Mode. In our opinion, it’s best to use option number 5, Enable Safe Mode with Networking.

After doing that, Safe Mode should start. Once you enter Safe Mode, you should be able to apply some of our solutions in order to enable your Administrator account once again.

Click on this link: https://support.hp.com/in-en/document/c04648962 for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)