Your case number

[Alexshirdel]

I hope you are having a good week. I'm reaching out regarding my Second Specter laptop, which I purchased in 2022. Unfortunately, the laptop has been giving me ongoing trouble. I sent it back for repairs, but the issue was never resolved.

I’ve spent over 12 hours with your support team and was eventually transferred to escalation support. Unfortunately, the escalation team had me reload Windows, which did not fix the problem and resulted in the loss of my data.

I am disappointed with my experience. There seems to be no effective escalation process within HP support. Frankly, your employees seem to lack the necessary training, which is damaging HP's reputation.

Could you please assist me with this issue?

I appreciate your help.

Could you please assist me with this issue? My case number is CRM:0093822004349.

I appreciate your help.

[zoey7886]

@Alexshirdel, Welcome to the HP Support Community! 

 
We're thrilled to have the opportunity to assist you and provide a solution. 

I understand how frustrating this ongoing issue must be for you, and I sincerely appreciate your patience.

I see that your case is already in escalation and is being handled by the appropriate team. However, I will go ahead and re-escalate this matter to ensure it receives the attention it deserves.

I will keep you updated on any developments. Please let me know if there’s anything else I can do in the meantime.

Take care, and have an amazing day! 
 

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Regards,