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- HP Community
- Notebooks
- Notebook Boot and Lockup
- ZBook 17 G3 black screen on boot when USB storage attached.

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06-24-2023 07:24 AM - edited 06-24-2023 07:32 AM
Device: HP ZBook 17 G3
CPU: i7-6820HQ CPU @ 2.70GHz,
GPU: Intel(R) HD Graphics 530 and NVIDIA Quadro M3000M.
BIOS: N81 Ver. 01.60 - 04/24/2023
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Goal:
To boot from USB and install Linux. A pretty standard procedure.
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Problem:
Inserting any prepared USB thumbdrive that was used on other computers (HP ProBook 4320s, Toshiba Satellite, Clevo, custom desktops with Intel/Gigabyte motherboard) , when booting, the screen remains black.
However, the currently installed Windows 10 still boot up in the background because pressing Fn+F1 put the machine into a sleep state.
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Steps:
- Computer turned off.
- Insert USB thumbdrive.
- Turn on computer.
- Observe - Black screen
- (Verification) - Waiting for 1minute, press Fn+F1
- (Verification) Observe - Computer goes to sleep.
- Remove USB thumbdrive.
- Press power button to wake computer.
- Observe - Windows 10 Login screen displayed.
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Prepared:
- BIOS has secure boot disabled and legacy mode enabled.
- Boot order has been configured with USB as 1st boot device.
- UEFI was already disabled.
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Tried:
- Booting from and external USB DVDROM works, but this process is too slow and frequently running into issues that lock the PC. ( nouveau, fifo: PBDMAO: 00026000 [GPFIFO GPPTR PBPTR] ch 0 ...] )
- Tried booting with USB thumbdrives with Arch, Kubuntu, LinuxLite, and LXDE. The black screen is presented in all situations.
- Tried booting from different USB ports. The black screen is presented in all situations.
- Tried booting from the Thunderbolt ports. The black screen is presented in all situations.
- Tried to copy the BIOS configuration to a USB stick, but none of the USB thumbdrives are detected in the BIOS.
- Reset BIOS to factory default. The black screen is presented in situation.