admin/power on password -- Envy x360

[serf6591]

When I power on, I just get a screen with "Enter administrator password or Power On password." I never set up this password so I assume it's a default of some kind. 

Anny help would be much appreciated!

[serf6591]

FWIW, I get the code A [35DC4454] after three failed tries. 

[sandytechy20]

@serf6591

Welcome to the HP support community.

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.