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serf6591
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admin/power on password -- Envy x360

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Envy x360 Model 15-ds1063cl
Microsoft Windows 10 (64-bit)

When I power on, I just get a screen with "Enter administrator password or Power On password." I never set up this password so I assume it's a default of some kind. 

 

Anny help would be much appreciated!

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serf6591
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FWIW, I get the code A [35DC4454] after three failed tries. 

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sandytechy20
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@serf6591

 

Welcome to the HP support community.

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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