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Babymbm
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Message 1 of 2
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after notebook auto update my password no longer worked

HP Recommended
15-bw011dx

My notebook did an auto update after which I could no longer log in. My password no longer works. How do I reset it?

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WAWood
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Message 2 of 2
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@Babymbm 

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

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