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‎12-03-2019 10:20 AM

HP Recommended
Product: HP ENVY x360 - 15-ds0502sa
Operating System: Microsoft Windows 10 (64-bit)

my laptop keep turning back on each time I turn it shut it down. It turns back on after 5 sec I shut it down. I cant off my shut down my laptop. I need help, it is a brand new laptop 4 days old. 

1 REPLY 1

‎12-05-2019 02:26 PM

HP Recommended

@TJ110 Welcome to HP Community!

 

I understand that the computer restarts automatically after shutdown.

 

Please refer to the following link to troubleshoot the issue.

 

https://support.hp.com/us-en/document/c03413399

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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