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automatic turn on

HP ENVY x360 - 15-ds0502sa
Microsoft Windows 10 (64-bit)

my laptop keep turning back on each time I turn it shut it down. It turns back on after 5 sec I shut it down. I cant off my shut down my laptop. I need help, it is a brand new laptop 4 days old. 

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

automatic turn on

@TJ110 Welcome to HP Community!


I understand that the computer restarts automatically after shutdown.


Please refer to the following link to troubleshoot the issue.


Keep us posted,


If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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