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‎03-29-2023 10:34 AM

HP Recommended

Hi,

My old battery requires replacement. The HP support assistant (after a callibration attempt) says it should be replaced.

In real the old battery runs out quickly and PC shuts down around 20-30% but the battery charges and discharges in cycles.

I bought a new battery that has the same description as old one. After a replacement the PC shows "no charging" and an indicated battery level is 0%. The HP support assistant says instantly there is a battery failure and it must be replaced. ERROR CODE:

90D7XL-9LMBJQ-XD7XHG-C0DM23

 

I thought the new batery is broken so it's got exchanged, but with the second new battery it works the same. I wonder if I miss any step when I replace the battery. Once I revert to the old battery it works as it used to do before.
(please dont matk it as spam, since i am in a strong need to get any support).

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