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battery is not charging, blinking LED

HP Pavilion Notebook - 15-ab243cl (Touch) (ENERGY STAR)
Microsoft Windows 10 (32-bit)

battery is not charging, blinking LED

HP Support Agent
HP Support Agent
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battery is not charging, blinking LED

@JBP2 Welcome to HP Community!


I understand that the battery is not charging and blinking the power LED. 


Perform the below steps to resolve this issue: 


Symptoms: Battery power LED blinks, and Caps Lock/Num Lock off 


Possible failure: AC adapter not connected or failure / Battery low charge or failure 


If the battery power LED and the LEDs near the Num Lock and Caps Lock keys do not glow when the computer is disconnected from the AC adapter, then the battery has a very low charge or is not charged at all. Try the following two procedures for diagnosing the power issue: 

Charge the battery: 


Use the following steps to charge the battery. 

  1. Connect the AC power adapter, and verify that the battery power LED glows. 

  2. Allow the battery to charge for 15 - 30 minutes. 

  3. Attempt to start the computer. 

For more details: Click here 


let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".
Good luck.


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