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‎07-10-2022 08:39 AM

HP Recommended
Product: HP Notebook - 15-da0017nx
Operating System: Microsoft Windows 10 (64-bit)

when i turn the device off the battery LED starts to blink white even if the battery is fully charged.

can anyone help me ?

Category:
1 REPLY 1

‎07-10-2022 09:32 AM

HP Recommended

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.41 Rev.A50.9 MBMay 16, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

Intel Management Engine Interface (MEI) Driver

1904.12.0.1208 Rev.A14.8 MBMay 31, 2019Download

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

 

(3) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(4) Test again ...

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSu...
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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