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‎02-23-2025 05:00 AM

HP Recommended

Laptop hasn't been used for a while, but now only works with mains.  Bought new battery, now charged up, but won't power the laptop.  Have checked the battery connections.  Can you suggest anything?

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1 REPLY 1

‎02-26-2025 09:26 AM

HP Recommended

Hi @Adam1123,

 

Welcome to the HP Support Community! We're thrilled to have you on board! 

 

To help us get started on resolving your issue, could you please let us know the model name of the device you're using.

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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