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RonD71
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bios and repair

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HP ENVY 360

I  have been having problems turning on my laptop since the second month I had it. After HP updated their BIOS it wont connect to my wifi or printer.  And it still wont power up correctly.  Your company wants me to send it in for repair but what i have been reading it takes weeks and months to get it back.  It is a brand new laptop.  It is used for my business and its embarrassing when I have to wait to power up my laptop to speak to my customers.  What a nightmare!!!! I dont have a spare laptop to use.  All I hear is the word Policy Policy Policy.  How about the word Customer Service!!!

 

The Geek Squad told me to ask for a RMA. but still no luck.  

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Riddle_Decipher
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@RonD71 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
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@RonD71 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

View solution in original post

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RonD71
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i appreciate all the help. Thank you.  You know HP really needs to help the returning customers.  I have only used HP products for over 10 years now.  This is the only problem that I have had.  This Year alone I have already spent $600 on ink alone. My printer, Screen and laptop are all HP.  If I had a customer that spent so much money with my company I would bend over backwards to make them happy. Everyone's policy has changed this year, it's been tough on all of us. I thought HP would stand behind their product and not just throw me and the product under the bus and say there's nothing we can do "it's policy".  That is a lazy and lame excused.  I can't be the only customer that has had a problem and wasnt able to send their laptop away to be fixed for weeks. The product is not that old. 

 

Thank you again

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beth101m
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l was told 2 weeks for repairs.... sent it in...  got an email saying 2 MONTHS!

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