03-29-2019 12:07 PM
help with bios password laptop hp 15 the code is [i 81180494]
Solved! Go to Solution.
03-29-2019 04:29 PM
I know we used to give out codes to bypass password issues, but sorry -- the Community Policies changed this March such that we are now PROHIBITED from assisting customers in bypassing Admin or BIOS passwords, or in resetting those passwords.
For assistance in this NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
06-27-2019 05:13 AM
I have the same problem. I contacted HP support who said they will not do this "due to security reason."
They are only interested in sending me a quote to replace the system board on a chargeable basis.
For an expensive business laptop as this was, this is such a rubbish customer experience.
Legitimate users are being left locked out of their own equipment unless they pay an arm and a leg.