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HP Recommended
HP EliteBook 845 14 inch G10 Notebook PC (70A35AV)

HP elitebook 845 g10
Hey, so after a drivers and bios update, the laptop was showing an error at boot, saying it was missing some data like serial number, build id, featurebyte, prodid, maybe some other data, and it suggested click Y to input it, 
i clicked Y, and inserted the missing data in the bios menu.
problem is that at the next boot, the error dissapeared but the bios started asking for password, and none of the default passwords seem to work. the pc works normally, windows boots ok, but no access to bios setup.
please provide some solution to this.

1 REPLY 1
HP Recommended

Hey @Petriooo3,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.