bios update from windows

[definitelynothe]

my laptop have two hard drives both are working fine one hdd and the other nvme ssd i got an update from windows for my bios its version is f.49 when i updated the bios the pc boot up but i cannot boot to windows on the ssd i have windows 10 on the hdd i boot to it i see that device manger doesnot recognized it and disk part doesn't too I don't know what to do

[Irfan_06]

Hi @definitelynothe,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

It sounds like the BIOS update may have changed some settings that affect the detection of your NVMe SSD. Here are some steps you can take to troubleshoot the issue:

Check BIOS Settings:

• Restart your laptop and enter the BIOS/UEFI settings (usually by tapping on F10 during startup).
• Look for options related to storage configuration. Ensure that the NVMe configuration is enabled.
• Check if there is a setting for boot mode (UEFI/Legacy) and make sure it’s set to UEFI, as Windows 10 on NVMe usually requires UEFI mode.

Secure Boot:

• In the BIOS, check if Secure Boot is enabled. Sometimes, disabling Secure Boot can help in recognizing the SSD.

Load Defaults:

• Click on the below link to load setup defaults for consumer notebooks.
• https://support.hp.com/in-en/document/ish_9957700-9957930-16.

Check Physical Connections:

• If you're comfortable, power down the laptop and reseat the NVMe SSD to ensure it's properly connected.

Use Disk Management:

• Boot into Windows from your HDD.
• Open Disk Management (right-click on Start and select Disk Management) to see if the SSD appears there. If it shows up as unallocated, you may need to initialize and format it.

Update Drivers:

• Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Reinstall Windows:

• Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[definitelynothe]

I did all that and the hard-drive method it booted into a weird menu but still it didn't go back to the old bios I believe that the bios isn't corrupted there are recently a lot of problems with new bios updates I had a problem after I update the bios my tpm disappeared  

[Irfan_06]

Hi @definitelynothe,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support