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‎08-29-2022 02:21 AM - last edited on ‎08-29-2022 05:12 AM by Retired

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0001ns
Operating System: Microsoft Windows 11

Dear hp,

During the last update, windows 11 ask me for the recovery key and I do not have this number.

I have already tried with my Microsoft account and even there does not exist. Please give me my recovery key or guide me to find it.

 my recovery key ID is:

[Personal Information Removed]

My personal email is:

[Personal Information Removed]

Thanks in advance

Category:
1 person had the same question
1 REPLY 1

‎08-29-2022 05:12 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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