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Bob249
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Message 1 of 2
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black screen and fan error code only appeared once now just black screen, not letting me fact. reset

Hp touch screen laptop
Microsoft Windows 8.1 (32-bit)

product number: J9M23UA#ABA

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

black screen and fan error code only appeared once now just black screen, not letting me fact. reset

@Bob249

 

Welcome to HP support community.

 

Are you getting any error message while doing factory reset?

How are you doing the factory reset?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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