07-29-2019 02:22 PM
I have a HP Compaq Presario CQ56-115DX series laptop that has a black screen at startup. There is no sound but there is a blinking light on under the cap locks button & a solid red light on for the wifi button. Have tried a hard reset but it didn't work. Have also tried the BIOS reset by holding the windows & b button down while pushing power button, also windows button &v button while pushing power button, neither worked, still have a black screen! Please help!
07-31-2019 05:13 PM
@SBohannon77 Welcome to HP Forums Community!
Please start with performing a hard reset the computer to release excessive static: Click here for steps
If the above doesn't help, please use the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)
To identify & understand what those blinking lights represent: Click here
Keep us posted,
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