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SBohannon77
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black screen on startup, no sound, cap locks blinking lighton, wifi red light on

hp compaq presario cq56
Microsoft Windows 7 (64-bit)

I have a HP  Compaq Presario CQ56-115DX series laptop that has a black screen at startup. There is no sound but there is a blinking light on under the cap locks button & a solid red light on for the wifi button. Have tried a hard reset but it didn't work. Have also tried the BIOS reset by holding the windows & b button down while pushing power button, also windows button &v button while pushing power button, neither worked, still have a black screen! Please help!

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black screen on startup, no sound, cap locks blinking lighton, wifi red light on

@SBohannon77 Welcome to HP Forums Community!

Please start with performing a hard reset the computer to release excessive static: Click here for steps

 

If the above doesn't help, please use the HP Guided Troubleshooter: 

CLICK HERE FOR THE STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved)

 

To identify & understand what those blinking lights represent: Click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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