cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Sharn2007
New member
1 0 0 0
Message 1 of 2
235
Flag Post

Solved!

black screen that says "Boot device not found". I also did the hard drive check ...

HP Recommended
HP Notebook - 15-ay004nl (ENERGY STAR) ProductX0L34EA
Microsoft Windows 10 (64-bit)

a few days ago I wanted to do a total reset of my laptop, but when I turned it on it was written this: Boot Device Not Found Please install .... Hard Disk (3F0). I then found out that I had to check the Hard Drive, this is the result: -Testing drive: 1 SMART Check: -Passed Short DSL: -FAILED FAILURE ID: PK0A70-8H4AN2-XD7X7F-60RQ03. Now I don't know how to solve this problem. Thanks to whoever answers

1 ACCEPTED SOLUTION

Accepted Solutions
TheOldMan
Level 15
Level 15
11,369 4,014 1,050 3,269
Message 2 of 2
Flag Post
HP Recommended

That warning is telling that the hard drive has probably failed and needs to be replaced.  According to the spec page, that PC has a typical SATA hard drive - 500 GB 5400 rpm SATA

https://support.hp.com/us-en/product/hp-15-ay000-notebook-pc-series/10862300/model/12244312/document...

Once the drive is replaced Windows and all software will need to be reinstalled.  1GB 2.5" drives are very reasonable and can be used to replace that drive.  Or a 2.5" SATA SSD can be used to give a perceived speed boost to the laptop.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
TheOldMan
Level 15
Level 15
11,369 4,014 1,050 3,269
Message 2 of 2
Flag Post
HP Recommended

That warning is telling that the hard drive has probably failed and needs to be replaced.  According to the spec page, that PC has a typical SATA hard drive - 500 GB 5400 rpm SATA

https://support.hp.com/us-en/product/hp-15-ay000-notebook-pc-series/10862300/model/12244312/document...

Once the drive is replaced Windows and all software will need to be reinstalled.  1GB 2.5" drives are very reasonable and can be used to replace that drive.  Or a 2.5" SATA SSD can be used to give a perceived speed boost to the laptop.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation