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‎07-13-2021 06:01 AM - edited ‎07-13-2021 06:05 AM

HP Recommended
Product: HP Notebook - 15-ay004nl (ENERGY STAR) ProductX0L34EA
Operating System: Microsoft Windows 10 (64-bit)

a few days ago I wanted to do a total reset of my laptop, but when I turned it on it was written this: Boot Device Not Found Please install .... Hard Disk (3F0). I then found out that I had to check the Hard Drive, this is the result: -Testing drive: 1 SMART Check: -Passed Short DSL: -FAILED FAILURE ID: PK0A70-8H4AN2-XD7X7F-60RQ03. Now I don't know how to solve this problem. Thanks to whoever answers

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Accepted Solutions

‎07-13-2021 07:46 AM

HP Recommended

That warning is telling that the hard drive has probably failed and needs to be replaced.  According to the spec page, that PC has a typical SATA hard drive - 500 GB 5400 rpm SATA

https://support.hp.com/us-en/product/hp-15-ay000-notebook-pc-series/10862300/model/12244312/document...

Once the drive is replaced Windows and all software will need to be reinstalled.  1GB 2.5" drives are very reasonable and can be used to replace that drive.  Or a 2.5" SATA SSD can be used to give a perceived speed boost to the laptop.


I'm not an HP employee.
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1 REPLY 1

‎07-13-2021 07:46 AM

HP Recommended

That warning is telling that the hard drive has probably failed and needs to be replaced.  According to the spec page, that PC has a typical SATA hard drive - 500 GB 5400 rpm SATA

https://support.hp.com/us-en/product/hp-15-ay000-notebook-pc-series/10862300/model/12244312/document...

Once the drive is replaced Windows and all software will need to be reinstalled.  1GB 2.5" drives are very reasonable and can be used to replace that drive.  Or a 2.5" SATA SSD can be used to give a perceived speed boost to the laptop.


I'm not an HP employee.
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