01-21-2017 03:51 PM
I opened the lid and the screen would not come on, instead the caps lock key was blinking 5 slow blinks then 3 fast blinks. This computer was purchased from HSN in Aug 2015 and has about 10 hours of actual use time. Model #17-G127DS. Computer is Intel Quad-Core, 8GB RAM 1TB HDD. Computer use was for internet access only and Outlook was never loaded. Computer has Macafee security loaded on it. Can this computer be fixed? Closest computer tech is 100 miles from my location at a Staples Store.
01-22-2017 08:06 AM
Welcome to the HP Support forum. Thank you for posting.
I am sorry for the issues you experience.
Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:
>> http://support.hp.com/us-en/document/c01732674 <<<<<<<<<<<<<<<<<
Based on the HP article, you need to remove all accessory devices from the notebook.
If you did try everything in the article(s) but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
Hope this helps.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Expert Volunteer
Check out We Make it Matter
12-25-2019 08:06 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!