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HP Recommended
HP Notebook 15-dy1051wm
Microsoft Windows 11

HP Notebook 15-dy1051wm

Blue screen appears when I boot up. Cannot repair, reset or restore anything. I can get safe mode but it does me no good.

5 REPLIES 5
HP Recommended

Hi:

 

First run the memory and hard drive diagnostics tests (F2) to make sure that there are no hardware issues.

 

A failing memory chip is one of the causes of blue screens.

 

If the hardware tests pass, the only suggestion I can offer would be to use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

If you have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is: 8MM76UA#ABA

 

You will lose all data currently on the hard drive by using this method of factory resetting your PC.

HP Recommended

As soon as I get the 32GB, i'll let you know how I made out.

HP Recommended

Paul_Tikkanen

I have tried to follow your suggeston numerous times and it will not work

HP Recommended

Then the only other suggestion I can offer would be to use the Microsoft media creation tool to create a plain W10 USB installation flash drive and clean install W11.

 

Download Windows 11 (microsoft.com)

 

 

HP Recommended

Should I format the usb?

 

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