boot device not found error

[ankita0511]

i purchased a new laptop but 2nd day there is an error displaying "boot device not found".after diagnostic there is hard drive DST check FAILED.ON CALLINF CUSTOMER CARE he is asking for PASS CODE...but i have no any idea about that..plz help, i had not expected this problem for new laptop.my product id is-7NY46PA#ACJ,

if possible plz visit engineer to my add. , or call me for assistant mob no. [Personal Information Removed]

[WAWood]

@ankita0511 

You're on the HP Community forums and we neither provide onsite assistance nor do we call folks.

For such assistance, you would have to contact HP Customer Support directly ...

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck