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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
HP Pavilion 11x360 PC
Microsoft Windows 10 (64-bit)

Hello my laptop was working well then about three days ago received a message via hp assistant Says there is a new update for BIOS so I decided to take the new version and install it and update My BIOS after update finished my laptop restart then still with black  screen never windows start so try again to power off and then power on Remains on the same shapes

Then I found some solutions on the HP channel in YouTube and applied it 

Delete the battery and then press the ON button for more than 20 seconds Then he worked but he shows this message: boot device not found please install an operating system on your hard disk hard disk (3f0)

I Search solution to the problem and find  should recovery the bios and to do this should press windows + b hold + power on I applied it

and when trying to do this screen still black and caps luck Give a light signal It stays the same

What is the solution science my laptop was working well without any problems

I am very sorry and thank you for helping.

1 REPLY 1
HP Recommended

Hey there! @Elias8, Thanks for stopping by the HP Support Forums!

 

Don't worry I will try to help you out. Let me ask you a few questions in order to assist you better.

 

Did you make any software or hardware changes on your PC?

 

Is the hard drive listed on the BIOS page?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

It sounds like a hard drive issue.

 

However, Try the steps recommended below and check if it helps.

  1. Turn off the computer.

  2. Remove the computer from any port replicator or docking station.

  3. Disconnect all external connected peripheral devices.

  4. Unplug the AC adapter from the computer.

  5. Remove the battery from the battery compartment.

  6. Press and hold down the Power button for 15 seconds to drain any residual electrical charge.

  7. Insert the battery and plug the AC adapter back into the notebook computer.

  8. Press the Power button to turn on the computer.

  9. If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.

  10. Reconnect each of the peripheral devices.

Restore BIOS default settings

 

Turn off the computer and wait five seconds.
Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
Press F10 to Save and Exit.
Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
Follow the prompts to restart your computer.

 

Lastly, if the issue still persists after trying out the steps. Please replace the faulty hard drive on the PC.

 

Please contact HP support for service options. Click Here

 

Let me know if this works!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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