boot device not found

[Screenscreenna]

 

My laptop isn't working.

It had Windows 8 originally but is now Windows 10.

I have tried the usb bios thing but that hasn't worked.

Please help.  

Thankyou.

 

 

 

 

[Screenscreenna]

please help 

[Screenscreenna]

please help me fix this 

[Rachel571]

Hi @Screenscreenna,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the Hard Disk Error 3F0 boot device not found is displayed on a black screen, use the following procedures to try to resolve the error.

Restore BIOS default settings

To restore the BIOS default setting, open the BIOS Setup screen.

How to Restore BIOS Default Settings.

Learn how to restore the BIOS to default settings on your HP notebook computer.

Turn off the computer and wait five seconds.

Press the power button to start the computer and repeatedly press the f10 key to enter the BIOS setup menu.

On the BIOS Setup screen, press f9 to select and load the BIOS Setup Default settings.

Press f10 to Save and Exit.

Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?

Follow the prompts to restart your computer.

Update the BIOS

Before attempting further troubleshooting steps, update the BIOS to try to resolve the issue.

For instructions, go to one of the following HP support documents:

HP Business Desktop PCs - Updating the BIOS (Basic Input Output System)

HP Business Notebook PCs - Updating the BIOS (Basic Input Output System)

HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System) (Windows)

HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows)

Perform the hard drive symptom test in HP PC Hardware Diagnostics UEFI

When Windows won't start, use the following instructions to open the Symptom Tests menu, and then run the hard drive test.

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

On the main menu, click Symptom Tests.

The Symptom Tests menu is displayed.

Your Symptom Tests menu might be different, depending on the components installed on your computer.

You may find the detailed instructions here : https://support.hp.com/in-en/document/ish_3053911-2842957-16

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Screenscreenna]

HP PC Hardware Diagnostics UEFI

is pictured in my post.

it is Version 1.9.0. 0

it does not have Symptom Tests as an option.

i deleted all the hp software from my laptop because of a lack of space after updating to windows 10. it would be helpful if i could get something i could put on a usb that worked.

[Rachel571]

Hi @Screenscreenna,

Thank you for your response. You may try reloading the OS using HP cloud recovery tool. You need a flash drive with 32GB memory.

Prepare your computer for system recovery before you download and install the HP Cloud Recovery Tool.

• Back up your files. See HP PCs - Back up your files (Windows 11, 10).
• Set aside one to four hours for the recovery process. The recovery time varies depending on the network and USB flash drive.
• Make sure that you have a computer with an active internet connection. For best results, an Ethernet connection is recommended. Do not disconnect from the internet or Ethernet during the process.
• Make sure that you use an AC power connection to the computer during the process. Do not disconnect from AC power during the process to avoid recovery failure.
• Make sure that you have a blank USB flash drive with a minimum of 32 GB.
• Make sure that your computer has a minimum of 20 GB free disk space on the Windows partition.
• Do not use an external hard drive. The tool does not work when downloaded to an external hard drive.
• Download and install the HP Cloud Recovery Tool
• HP Cloud Recovery Tool can be downloaded and installed only on the 64-bit version of Windows.
• Search for and download the HP Cloud Recovery Tool from the Microsoft Store.
  
  Please find all the details in the link below: https://support.hp.com/in-en/document/ish_4511095-4511141-16

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Screenscreenna]

i do not think that will work or be possible because my device is from before 2016.

this page https://d34z73bbtpzgej.cloudfront.net confirms this when i enter the product id.

[Rachel571]

Hi @Screenscreenna,

Thank you for your response.Thank you for performing the steps. I am sorry that it did not work out. 

Please do not worry, We try our best to provide the resolution. Looks like this issue requires advanced troubleshooting.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support