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- HP Community
- Notebooks
- Notebook Boot and Lockup
- boot up bad harddrive

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1 REPLY 1
02-13-2021 07:43 AM
Hi:
Below is the failure report generated by the code you posted, minus your notebook's serial number.
Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
64PLRT-6QDAHC-MFGJXG-60SJ03 | OK | XXXXXXXXXX | 2/13/21 | 303 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 Quick Test Failure |
You will need to install a new hard drive and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
h10032.www1.hp.com/ctg/Manual/c03575298
You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).
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