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‎02-13-2021 06:59 AM

HP Recommended
Product: hp 2000
Operating System: Microsoft Windows 8.1 (64-bit)

error code 64plrt-6qdahc-mfgjxg-60sj03 d1e81uahaba

1 REPLY 1

‎02-13-2021 07:43 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
64PLRT-6QDAHC-MFGJXG-60SJ03OKXXXXXXXXXX2/13/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c03575298

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

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