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HP Recommended

HP envy x360 login camera does not allow login anymore, camera is working from device manager. Asked for PIN, can't set up camera login, fails each time.

 

1 REPLY 1
HP Recommended

If you type camera into the windows run bar does the camera show up or do you get an error message like the following:

 

1 - enter "camera" in the windows search box. An error message may appear. If so, click "Get Help". If there is no "Get Help" then read this article.

BeemerBiker_1-1723675035755.png

 

 

If the camera works then you should be able to configure the windows hello to login using the camera.  

https://www.microsoft.com/en-us/windows/tips/windows-hello?msockid=2704091339d4696f325b1ac138a16893

 

In order to configure the windows hello, I believe you have to use your Microsoft account credentials in addition to being an administrator.

 

You should have 2 ore more options if windows hello is enabled


BeemerBiker_2-1723675300364.png



If there is only one option, and it does not work, then look for another account in the bottom left corner.


BeemerBiker_3-1723675300382.png

 


In order to repair your PIN, you must use an account that has online credentials. Usually that requires you to enter your Microsoft email "username" and password.

Let me know if you need more help

 


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