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jim4105
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can not get computer to turn on

‎10-16-2021 11:30 AM

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Product: HP Laptop 14-df0013cl
Operating System: Microsoft Windows 10 (64-bit)

when I turn on the power this is the message on the screen:

 

Enabling trusted platform module (TPM) enhances the security on your device and is a requirement to upgrade your machine to windows 11. do you want to enable TPM?

Press F1=Agree   Press F2=Disagree

I  do not have function keys, but even when I hold down the "fn" key and press 2, it just beeps and does not let me turn on the computer.

Does anyone know how to get out of this?

Thanks

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Nothingmo
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‎10-23-2021 11:25 PM

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I have the same issue and I still can’t get into my computer! Please tell me if it worked out for you or if you are still having issues!

 

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