05-25-2018 06:30 AM
when i try turn on my laptop the screen remains black then the caps lock buttons flashes 5 times.
i have tried all the unplugging and holding down differnt keys but nothing is successful
05-26-2018 10:44 AM
Hey There! @JATKINSON95, Welcome to HP forums!
I understand you have issues booting into your PC and the light on caps lock is blinking 5 times repeatedly.
Don't worry I'd like to help you out.
Did you make any software or hardware changes on your PC?
Are you able to boot into BIOS on your PC?
As you mentioned you have issues booting into your PC and the light on caps lock is blinking 5 times repeatedly.
The error indicates embedded controller has timed out waiting for the BIOS to return from system board initialization (end of POST).
The blinks indicate system board failure on your PC.
Try restoring the BIOS to default and check if it helps.
1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.
Refer this article to know more information about recovering the BIOS. Link: https://hp.care/2iCzhMD
Also, refer this article to know more information about blinking lights on your PC. Link: https://hp.care/2LwKtor
If the issue still persists after trying out the steps.
Please contact HP support for service options.
Link to contact HP.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know how it goes!
Have a wonderful day ahead! 🙂
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I am an HP Employee
05-26-2018 06:06 PM
It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out,
I'm the Jeet_Singh & I'm at your service.
As I understand you have followed the steps suggested and still having the issue, I would recommend you contact our HP phone support for further assistance.
Please use the link from the previous post to get in touch with our HP phone support. I'm sure they would be able to go ahead and assist you with your issue.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
I am an HP Employee
07-18-2019 03:49 PM
I have the same issue.Support site saying that motherboard failure.I solved this issues.Please check the video.