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‎11-10-2022 08:06 AM - last edited on ‎11-13-2022 08:28 AM by Retired

HP Recommended
Product: HP Chromebook x360 - 14b-ca0061wm

when I try to login to user account I get message that "device shut down unexpectedly," screen blinks 3 times then goes back to login. It freezes so I can't try and change settings or run diagnostics. It is synced with my phone. First time issue presented was trying to delete a bookmark. Only things I did last night was clean up drive storage, sign out of open session on all devices, and run update on phone. I powerwashed my hp last time and all was well...until again this morning. I can only access my computer if I create new account or browse as guest.

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1 REPLY 1

‎11-11-2022 08:32 AM

HP Recommended

Hello @Angelastakeesic 

Sorry to hear that you are having problems ... I would like to help you.

Give it a try ...

How to Factory Reset Chromebook (Four Methods Explained)

Attention ! You will lose your personal data and settings and have to repeat the basic setup afterwards.

 

Kind regards

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