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JMT21
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chromebook keeps shutting off by itself

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HP Chromebook

HP Chromebook, keeps shutting off while using it 

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Echo_Lake
HP Support Agent
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@JMT21

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

This indicates a problem with the operating system. If this happens, you are going to need to fully recover your Chromebook,

  • Restart your Chromebook. Simply press the power button to shut down and then when the Chromebook is fully shut down, press the power button again to restart.
  • Click here: https://support.google.com/chromebook/answer/183084?hl=en to Reset your Chromebook to factory settings.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

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